Frequently Asked Questions

1.  What is Luxury Travel?
Luxury can accommodate all levels of travel depending on what your needs are. Luxury Horizons strives to provide advice on properties that offer great value so you get the most out of your reservation and travel experience. Our travel representatives are highly trained to provide quotes to guests of all ages and financial backgrounds. No request is too big or small so please do not hesitate to contact us for complimentary travel advice from our in resort professionals.

2.  You are a Luxury Tour Company.  When I purchase a basic Standard Tour Package from you, can I still expect the Luxury?
Absolutely.  Although Luxury is a relative term, whichever type of package you choose, whether Standard or 5-Star, you can be sure to enjoy the highest quality of service possible.  Our team strives to ensure you receive the best value for money at all package levels and our GEMS are always available for your support.  We are here to deliver you a worry and hassle-free holiday and the best overall experience possible.

3.  What is independent advice from a luxury travel company?
Luxury Horizons is an entirely independent travel company.  As such, we are free to book with whomever is best suited to meet your needs, guaranteeing impartial advice.

We have been fortunate to build a dedicated team of consultants who all share our passion for travel and adventure. We think their knowledge and experience to be second to none. Many have lived and worked in the regions they specialize in, and all are highly traveled, highly trained and as enthusiastic now as when they first got a stamp in their passport.

4.  What is your Booking Guarantee?
We provide a price guarantee with each booking to give our customers confidence in booking their vacation with Luxury Horizons. It is important to us that you feel that you are getting a great deal and excellent customer service. We offer a lowest package price guarantee so feel free to send us the most competitive offer you find and we will match or beat it. If we cannot match the price we will cancel your reservation without any cancellation fees as long as the price match is within 24 hours of the quote.

5.  I do not wish to make an online reservation.  How else can I make a booking?
You can make a reservation by phone or by email at the below coordinates:

North America: 1.877.7.GETLUX
International: 1.604.683.5.LUX
United Kingdom: 0.800.520.0305
Email:info@whistlerhorizons.com

6.  Can I make a reservation through a regular Travel Agent?
Yes, you can.  However, a Travel Agent will only be able to assist you so far with the basics of your trip (hotel, airfare).  Whistler  Horizons are in a better position to assist you with all your needs during your stay (activities, dining, concierge) seeing we are a local tour operator.  We have the contacts and the "ins" regular Travel Agents do not have.

7.  Is it reliable to book on-line?
We make your online reservation extremely satisfying, comfortable and without apprehension over your security, privacy and concern about online reservations. Our on line reservations have been designed to be very user friendly and easy. Just complete the reservations form (online security SSL 128bit), making sure that you provide us with your e-mail address and contact information. As soon as we receive your request we will reply within 24 hours. If you are experiencing any problems please call one of our call centre representatives for free assistance.

8.  What happens when I make a reservation?
All reservations will be followed up within 24 hours with a confirmation email to confirm your booking.

9.  What is your cancellation policy for hotel/tour reservations?
A non-refundable administration fee of $25.00 is due at the time of booking this fee is deducted from your package total when full payment is required 14 days prior to arrival.  Cancellations outside 14 days will forfeit the administration fee. Cancellations within 14 days of arrival will forfeit the full amount of the reservation. Larger deposits may be required for reservations that fall during peak holiday periods for select properties.

A reservation is subject to the cancellation policy if any or all of the reserved nights are canceled, the dates are changed, the accommodations are changed, or payment is not received by its due date.

10.  How safe are my credit card details?
The importance of security for our clients is of utmost concern to us. We exercise great care in providing secure transactions from your computer to our server with the most up to date encrypted software.  We are committed to protecting you and your personal information and will continue to imply the best security options throughout the future.

11.  What do you do with my personal information?
We have the utmost respect for your privacy and security. We never divulge any information to anyone without your consent. We take the issues of privacy and security very seriously.

12.  How long does it take to get a confirmation?
You will get a confirmation within 24 hours except for special cases such as during high season or special events.

13.  What credit/debit cards are accepted for payment?
We currently accept the Visa and Master and AMEX. American Express charges will incur a 4% surcharge. Visa and Mastercard have no surcharges. We do not accept debit cards

14.  What is the deposit?  When will I be fully charged?
A non-refundable administration fee of $25.00 is due at the time of booking this fee is deducted from your package total when full payment is required 14 days prior to arrival.  Cancellations outside 14 days will forfeit the administration fee. Cancellations within 14 days of arrival will forfeit the full amount of the reservation. Larger deposits may be required for reservations that fall during peak holiday periods for select properties.

A reservation is subject to the cancellation policy if any or all of the reserved nights are canceled, the dates are changed, the accommodations are changed, or payment is not received by its due date.

15.  Can I pay cash upon my arrival or by traveler cheques, bank drafts or wire transfers?
All our tours packages and hotels operate on pre- paid basis.  We, thus, do not accept cash, traveler cheques or bank drafts. We do accept wire transfers.  If you wish to make a wired bank transfer, please transfer to our nominated bank account at the following coordinates:

Remote Horizon Adventures Inc.
Branch# 9520, Account# 5221548
TD Canada Trust
2801 Granville Street
Vancouver, BC, Canada
V6H-3J2

Please ensure the funds are transferred in Canadian funds and that you are able to send us a confirmation.
The Swift code for wires is: TDOMCATTTOR .  If, in the event, the wire needs to route through the US, then the Correspondent bank is Bank of America, New York (ABA 026009593).  

16.  Why is the price different when I checked yesterday, in comparison to my last stay?
This normally depends on market conditions and currency fluctuations. During peak tourist season, conventions, etc., the prices are likely to change. Slight variations on a periodical basis are more likely to reflect fluctuation in currency exchange rates.

However, once booked the price for a hotel is fixed as that at the time of reservation. We guaranteed that our room rates are the most competitive.

17.  Can I book/pay directly with the hotels?
You can, however it is not recommended.  Hotel walk-in rates are generally more expensive.  Our GEMS are able to assist you with alternative hotels in case of non-availability and with other travel requirements which individual hotels cannot. All reservations with Whistler Horizons must be paid for in advance upon receiving confirmations from us. This is the only way to guarantee occupancy to the hotels and keep our prices low.

18.  Who will be my ski guide?
Whistler Horizons only works with luxury travel oriented Whistler ski guides that have all been carefully selected and trained. They are open-minded, well-educated and enthusiastic individuals who can provide the traveler with first-hand knowledge of our Whistler accommodations, culture and history. They are also curious about foreign cultures and are eager to engage in a cultural exchange with visitors. Many of them, in addition to being expert skiers, speak multi languages.

Upon arrival to your destination, a local guide will contact you and meet you at a pre-arranged meeting point and will be with you for the duration of your ski adventure.

19.  Do you recommend Travel Insurance?
For an added sense of security during these un-stable economic conditions, Luxury Horizons currently holds comprehensive Tour Operators Adventure Tourism Liability Insurance.  This coverage will protect you from a wide range of unfortunate circumstances which may potentially arise during your trip.  
As general good practice, we always recommend our clients take additional coverage in the form of Health and Trip Cancellation Insurance.  Credit Card Insurance does not always have adequate additional coverage.

Please do not hesitate to contact a member of the Whistler Horizons team to discuss further details of our Insurance policy and how we have you covered!

20.  Can I have some references?
Our many former satisfied clients are happy to share their unique experiences with you upon request.  Refer to our client testimonials page to see what Our Clients are saying:
www.whistlerhorizons.com/testimonials